Care Process Indicators – Sample



Care Process Indicators


The hospital care process measures compile the hospital’s performance by reflecting the usual illnesses that the hospital treats as well as the functioning when compared to other health facilities. Moreover, the overall rating comprises of several significant aspects of quality which include the rate of complications, infection and patients experiences depending on the research results (Joint Commission, , 2015). The paper explores on the care process indicators of Bakersfield Memorial Hospital as well as comparing it with its two competitors who are Beverly Hospital and California Medical Center. Additionally, the paper assesses the advantages and disadvantages of publically reporting the process of care data sets.

Bakersfield Memorial Hospital

Bakersfield Memorial Hospital is located in Bakersfield California and was started in 1956. Besides, Bakersfield Memorial is the acute care medical facility that offers emergency services and is able to receive the laboratory results via the electronic means (Cashin, Chi, & Smith, 2014). Also, the hospital participates in patients’ registries which includes the nursing care and cardiac surgery registry that helps the facility to analyze and improve the care services. The departments in the hospitals are interconnected to each other via the electronic means since outpatient sector such as clinics, surgery, imaging and emergency can receive data about the patient from laboratories outside the hospital through the electronic health record system (Medicare & Medicaid, 2016). The effective care offered in the hospital comprises of preventive care, stroke, heart attack, surgical, pneumonia, colonoscopy follow-up as well as delivery and pregnancy care. Patients who are admitted to the hospital tend to develop other severe complications, conditions or injuries and even die, but the rate depends on the type of problems that are similar to the national level or even better than the countrywide level (Cheng & Romley, 2015).


The major competitors of Bakersfield Memorial Hospital are the Beverly and California hospital medical center since they are located in the state of California and are acute care health facilities. Initially, the three hospitals provide emergency services such as acute treatment or the trauma care. On the issue of being able to get the lab test results via the electronics means both California and Beverly are not while the Bakersfield Memorial can receive the laboratory outcomes such as blood test from the labs that outside the facility (Medicare & Medicaid, 2016). Also, the Bakersfield and Beverly hospitals can track their clients’ lab tests, referrals and tests electronically with the use of the certified electronic wellbeing system while the California hospital is not able. Besides, the Bakersfield and its competitors utilize the safe surgery checklists that illustrate if the hospital makes the use of safe operation guidelines before giving anesthesia, closing and incision as well as prior the client leaving the surgery room (Lee, 2015). Bakersfield and California Hospital are rated with only two stars while the Beverly health facility is marked with three stars that summarize the quality measures for the frequent illnesses treated in the hospital.

According to the deaths and readmission measures that show when patients go back for unplanned care or die within thirty days after being admitted to the hospital illustrates that rate of coronary, pulmonary disease, as well as heart attacks in the three hospitals, has no difference with that of the national range. The readmission and death rate for the operation procedures in the Bakersfield Hospital has got no difference with the countrywide rate while the California and Beverly rate is less due to the small figures of the cases reported (Medicare & Medicaid, 2016). Furthermore, the overall rate of readmission after discharge from the three hospitals has got no dissimilarity with that of the wide national rate. However, the rate of readmission after knee or hip replacement in both Beverly and Bakersfield hospitals is similar to the national rate while that of California is slightly lower (Cheng & Romley, 2015).

The Bakersfield hospital percentage of patients who receive suitable recommendations for follow-up assessment colonoscopy is 75 which is higher than the Beverly hospital that is 52 percent but lower than the California medical center which is 91 percent (Medicare & Medicaid, 2016). Moreover, the percentage of mothers whose their deliveries were planned too early when the schedule of the delivery was not necessary for Bakersfield is two percent while that of California is one and Beverly fifteen percent. According to the survey of the patient’s experiences, 73 percent of the clients reported that Bakersfield nurses communicated well at all time. On the other hand, 70 and 73 percent of the patients reported that the California and Beverly nurses communicated well always (Medicare & Medicaid, 2016).

Pros and Cons

The pros for reporting the care process measures amplifies the transparency of health care facility care as well as offering useful data for the clients to chose the appropriate care. Secondly, the standards help hospitals to implement the quality improvement measures that ensure customers receive eminence health care (Cashin et al., 2014). Also, the information enables the public to make choices on the type of the hospital to attend depending on the type of condition and the costs. However, availing the data sets to the public can reduce the confidence that patients have to specific health practitioners of a particular hospital when compared to the performance of other health facilities (Cashin et al., 2014).


Cashin, C., Chi, Y.-L., & Smith, P. (2014). Paying for performance in health care: implications for health system performance and accountability. New York: Open University Press.

Cheng, W., & Romley, J. . (2015). Productivity Growth in California Hospitals from 2005 through 2011. Value in Health Value in Health, 18(3), A82.

Joint Commission, & Centers for Medicare & Medicaid Services (U.S.). (2015). Joint Commission and CMS crosswalk: comparing hospital standards and CoPS 2015. Oakbrook Terrace: Joint Commission Resources.

Lee, J. (2015). Factors Affecting Health Information Technology Expenditure in California Hospitals. International Journal of Healthcare Information Systems and Informatics (IJHISI), 10(2), 1–13.

Medicare, & Medicaid. (2016, August 23). Medicare Hospital Comparison. Retrieved from